Return policy

Ensuring your satisfaction with our products is a top priority. If you need to return or exchange an item, please review the following guidelines to understand our return process. This policy outlines the conditions for returns and exchanges and provides instructions to help you manage returns smoothly.

1. Return Eligibility

  • Timeframe: Returns must be initiated within 30 days of receiving your order.
  • Condition: Items must be unused, in their original packaging, and with all tags attached.
  • Exclusions: Personalized items, final sale products, and certain other items are not eligible for return.

2. How to Initiate a Return

  • Contact Us: Email our customer service team at [email protected] to request a return authorization.
  • Return Authorization: You will receive a Return Authorization Number (RAN) along with instructions for returning your item.

3. Return Shipping

  • Cost: Return shipping costs are the responsibility of the customer, except in cases of error or defective products.
  • Packaging: We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

4. Refund Process

  • Processing Time: Refunds will be processed within 7-10 business days after we receive the returned item.
  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase.

5. Exchanges

  • Procedure: To exchange an item, return the original item and place a new order for the desired item.
  • Availability: Exchanges are subject to stock availability.

6. Defective or Damaged Items

  • Notification: Report any defective or damaged items to our customer service team within 7 days of receipt.
  • Resolution: We will provide instructions for returning defective or damaged items and will issue a replacement or refund as appropriate.

7. Non-Returnable Items

  • Examples: Personalized items, clearance items, and items marked as final sale are non-returnable.

8. Lost or Stolen Returns

  • Responsibility: We are not liable for lost or stolen return shipments. Please keep proof of postage for your records.

9. International Returns

  • Procedure: International customers should contact customer service for return instructions and are responsible for return shipping costs.

10. Contact Information